Lead by Listening
Elite listening for high-performance teams
How well do you really listen?
Can you tell what someone’s not saying in a meeting?
Would you spot the moment a deal starts to slip—or strengthen?
In high-pressure environments, the most effective leaders don’t just speak clearly—they listen strategically. In this powerful and practical masterclass, former hostage negotiator Richard shares the elite-level listening and influence skills used in some of the world’s most high-stakes conversations.
You’ll learn how to decode what people really mean, build trust in minutes, and use what you hear to lead conversations and shape outcomes. Designed for leaders, sales professionals, and client-facing teams, this is not typical communication training—it’s negotiation-grade listening for real-world business impact.
Key Themes
🎯 Strategic Listening – Hear what’s meant, not just what’s said.
🤝 Rapid Trust-Building – Establish instant credibility and connection.
🧠 Language & Influence – Use words to guide outcomes, decisions, and dynamics.
What You'll Learn
👂 Elite Listening Skills – Tune into what others are thinking, feeling, or avoiding.
🧩 Decode Hidden Agendas – Identify unspoken cues in client, team, or stakeholder interactions.
🗣 Influence with Precision – Leverage what you hear to build alignment and make smarter, faster decisions.
Meet your expert
Richard is a former lead hostage negotiator with the UK police and one of the world’s leading experts in listening as a tool of influence. With a career forged in high-pressure, high-stakes environments—including counter-terrorism operations and international hostage negotiations—Richard now trains leaders, teams, and organisations in the power of strategic listening.
“This stuff is dynamite. It’s stunning how well it works.”
— Cas Sydorowitz, Head of Global Activism, Georgeson